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Privacy Policy

Last updated: April 15, 2026

VeloBand Inc. (“VeloBand”, “we”, “us”) operates the veloband.com marketplace. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Platform.

1. Information We Collect

Information You Provide

  • Account information: name, email address, phone number, and location (city, province/state, postal/ZIP code).
  • Profile information: display name, bio, and avatar image.
  • Listing information: product descriptions, photos, pricing, and condition details.
  • Messages: communications you send to other users through our messaging system.
  • Payment information: processed securely by Stripe. We do not store your full credit card details.

Information Collected Automatically

  • Usage data: pages visited, search queries, and interactions with listings.
  • Device information: browser type, operating system, and IP address.
  • Location data: approximate location derived from your IP address for country-level marketplace customization.

2. How We Use Your Information

We use your information to:

  • Provide and operate the marketplace platform.
  • Facilitate transactions between buyers and sellers.
  • Show relevant listings based on your location.
  • Verify your identity and prevent fraud.
  • Send important account and transaction notifications.
  • Improve and develop the Platform.
  • Comply with legal obligations.

3. How We Share Your Information

We share your information only in the following circumstances:

  • With other users: your public profile, listing information, and messages are visible to other users as necessary for transactions.
  • With service providers: we use third-party services for payment processing (Stripe), hosting (AWS), and analytics.
  • For legal reasons: when required by law, regulation, or legal process.

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS) and at rest, secure authentication, and access controls. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution).

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access and receive a copy of your personal information.
  • Correct inaccurate information.
  • Request deletion of your information.
  • Withdraw consent for marketing communications.

To exercise these rights, contact us at privacy@veloband.com.

7. Cookies

We use essential cookies to operate the Platform, including session management and country preference. We do not use third-party advertising cookies. By using the Platform, you consent to the use of essential cookies.

8. Children's Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

9. International Users

VeloBand operates in Canada and the United States. If you access the Platform from outside these countries, your information may be transferred to and processed in Canada or the United States.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform. Your continued use of the Platform after changes are posted constitutes acceptance of the updated policy.

11. Contact

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@veloband.com.